For physical goods

We will grant you 14 days to judge if your purchase is satisfactory. Within this period you can return the product. You can take a close look at the product just like you would do in a shop and test if it lives up to your expectations. If you have your doubts whether you can still change your product then please contact us per email: If you are not all satisfied with the product then please return it to us in the original packing and unused. We will refund your money including the original delivery costs within 14 days. You only have to pay yourself for the return shipment.

For our Digital Products

All sales of digital products downloadable upon confirmation of purchase are final. Due to the nature of our products (intangible digital goods), Franqie.COM offers free trials for all goods which it concerns so the customer can assure the products meet their expectation. After ordering a paid service no returns, exchanges, or refunds will be provided any under circumstance unless Franqie.COM chooses to do so. Franqie.COM does not accept order cancellations once payment has been received and accepted.

Hardware is guaranteed by the manufacturer and holds the manufacturers warranty periods.